The Personal Information that we Process about you may include: your name and delivery address details including your address, telephone number and email (“Personal Information”). We collect this Personal Information from you when you:
Contact us by phone, email or in writing;
Request information regarding our products and/or services via email, telephone or submitting a form through our website;
Enter into a contract to receive our products and/ or services;
Set up an account with us;
Sign up to receive communications from us;
Complete a customer satisfaction survey; and/or
Enter a competition promoted on-pack or our website.
In addition to the Personal Information contemplated above, we may also automatically collect traffic data, location data and information derived from web logs and other communication data and related resources when you visit our website.
We Process Personal Information for certain legitimate business purposes, which may include:
Providing products and/or services to you;
Fulfilling our contractual agreements with you;
Communicating with you in relation to the potential provision of products and/or services;
Creating an account and invoicing for products and/or services provided to you;
Providing you with industry information, surveys, newsletters, offers, promotions, related products and/or services which may be of interest to you;
Communicating with you in relation to any complaints, issues or disputes;
Analysing marketing data, promotional campaigns, website visits in order to make improvements to our products and/or services; and/or
Requesting customer feedback relating to the provision of our products and/or services.
Associate consultants and/or trainers when providing our products and/or services to you;
Our trading partners to enable provision of quotations or to deliver agreed products and/or services to you; and/or
Our IT and CRM support service providers in connection with maintaining our systems and continuation of services to you.
Where we engage third parties to Process Personal Information on our behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of the relevant Personal Information.
We take appropriate reasonable technical and organisational measures to secure the integrity of Personal Information, using accepted technological standards to prevent unauthorised access to or disclosure of your Personal Information, and protect your Personal Information from misuse, loss, alteration or destruction.
Please note that, even by taking the above measures when Processing Personal Information, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of data transmitted to our website.
Any transmission is at your own risk, we will not be liable for any loss, claim and/or damage arising from any unauthorised access, disclosure, misuse, loss, alteration or destruction of Personal Information. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.
We may keep your Personal Information for as long as you continue to access our website and where we have identified a legitimate business interest; in order to communicate with you regarding any of our products and/or services that may be of interest to you. You may change your preferences at any time or unsubscribe by clicking on the link provided on our communications. You may also exercise your right to unsubscribe at any time by contacting firstname.lastname@example.org .
To the extent allowed by law, we are not responsible for the privacy practices of a third party site to which there may be a link on our website, or for any claims, loss or damage arising from these.
You have various rights with respect to our use of your Personal Information, these include:
Accessing and obtaining a copy of your Personal Information on request;
Require the organisation to change incorrect or incomplete Personal Information; and/or
Require the organisation to delete or stop Processing your data.
If you would like to exercise any of these rights, please contact email@example.com
When POPIA becomes of force and effect, you will have a right to lodge a complaint to the Information Regulator (firstname.lastname@example.org) for any contravention of POPIA.
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Customers can anticipate delivery of their orders within 5-7 working days from date of purchase.
We’ve partnered with Pargo to get your order to you as quickly and as safely as possible.
For more information on Pargo, click here:
At Sports Products SA, we want you to be happy with your purchase, and if for any reason you’re not, we would like to hear about it and make it right!
You can return any unwanted product to us within 10 days of receipt of your order, provided that:
Please CONTACT US with your unique order number and the reason for the return. Upon completion of our returns inspection, we will process the applicable refund to your bank account.
If you have received product that is damaged in any way, we’re as upset as you are! Please take a picture of the damaged product and send it to us, we will immediately dispatch a replacement order and arrange for your damaged product to be returned.